Returns

Effective Date: 2015-01-16

At Eronidi.com, customer satisfaction is our priority. Due to the personal and hygienic nature of our products, we have specific rules regarding returns. Please read this policy carefully before making a purchase.

 

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery.
  • The return request is made within 14 days of receiving the order.
  • The item is unused, in its original, unopened packaging, and in the same condition as received.

For hygienic reasons, we cannot accept returns of opened or used items, unless the product is defective.

 

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Items damaged due to misuse or improper handling
  • Sale or clearance items (unless defective)
  • Personalized or custom-made products

 

3. How to Request a Return

If your order meets the eligibility criteria:

  1. Contact us at info@eronidi.com with the following details:
    • Your order number
    • A description of the issue
    • Photos of the item (if damaged or incorrect)
  2. Our team will review your request and provide instructions for returning the item, if applicable.

 

4. Return Shipping

  • If the return is due to an error on our part (e.g., defective or incorrect product), we will cover the return shipping costs.
  • For all other returns, the customer is responsible for return shipping costs.

Ensure the item is securely packaged to avoid damage during transit.

 

5. Refunds and Replacements

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.
  • Approved returns will be refunded to the original payment method within 7-10 business days.
  • If you prefer, we can send a replacement product instead of issuing a refund.

 

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at info@eronidi.com.
  • Include photos and a description of the issue.
  • We will prioritize resolving the issue through a replacement or refund.

 

7. Contact Us

For any questions or concerns regarding returns, please reach out:

Eronidi.com
Email: info@eronidi.com

 

We strive to provide a smooth and hassle-free shopping experience while maintaining strict hygiene standards. Thank you for understanding and supporting our commitment to quality and customer care.